Customer Satisfaction Survey
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Customer Satisfaction Survey

Why a Modular
System?

  • Costs Less
  • Higher Quality
  • More Reliable
  • Shortest Delivery Cycle
  • Delivered Ready for Operation
  • Single Source Accountability

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Services

  • Design Consultation
  • Project Management
  • Engineering & Design
  • Process Simulation
  • Manufacturing
  • Commissioning/Start Up
  • Routine Maintenance
  • Spare Parts Support/Supply

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IFS received ISO 9001:2008 certification on June 2, 2010.  Customer satisfaction measurement is an integral part of ISO 9001:2008:

"This International Standard (ISO 9001) promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements."

If you have recently completed a project or experience with IFS, please fill out the customer survey below so we can continue to improve customer satisfaction.

Company Name:*
Project Name:*
Person Completing Survey:
Installation Location:*
PO Number:*
Date:*

 

Doing what is best is what matters the most

Select the appropriate box (1 being the worst, 5 being the best)
Conformance of scope provided
(1 being the worst, 5 being the best)
Importance 1 2 3 4 5
IFS performance 1 2 3 4 5
Communications between Customer and IFS
(1 being the worst, 5 being the best)
Importance 1 2 3 4 5
IFS performance 1 2 3 4 5
On time delivery
(1 being the worst, 5 being the best)
Importance 1 2 3 4 5
IFS performance 1 2 3 4 5
Problem resolution
(1 being the worst, 5 being the best)
Importance 1 2 3 4 5
IFS performance 1 2 3 4 5
Complaint handling
(1 being the worst, 5 being the best)
Importance 1 2 3 4 5
IFS performance 1 2 3 4 5
How would you rate your level of overall satisfaction with IFS?
(1 being the worst, 5 being the best)
1 2 3 4 5
Additional comments regarding overall satisfaction with IFS.
How likely are you to recommend IFS to a colleague or use IFS on a future project? Would you say the chances are... (1 being least likely, 5 being most likely)
1 2 3 4 5
How likely are you to repurchase products and services from IFS? Would you say the chances are... (1 being least likely, 5 being most likely)
1 2 3 4 5
In total, how long have you been a customer of IFS?
1 yr 2 yrs 3 yrs 4 yrs 5 yrs 5+
In order of importance please list the top three reasons you initially inquired IFS for the equipment.


 

Please rate your level of agreement with the following statements:

Select the appropriate box (1 being strongly disagree, 5 being completely agree)
The front end engineering phase was executed as I expected.
(1 being strongly disagree, 5 being completely agree)
1 2 3 4 5
Contract changes were resolved as I expected (if applicable).
(1 being strongly disagree, 5 being completely agree)
1 2 3 4 5
The final inspection went well.
(1 being strongly disagree, 5 being completely agree)
1 2 3 4 5